Refund & Exchange Policy

Overview

At Wickedly Active, we comply with the Australian Consumer Law (ACCC).

This means you are entitled to a repair, replacement, or refund if a product you purchase is:

• Faulty or defective

• Not as described

• Not fit for its intended purpose

We do not offer refunds for change of mind unless stated below.

---

Returns for Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, you are entitled to a resolution.

Please contact us within 7 days of receiving your order with:

• Your order number

• A description of the issue

• Clear photos of the item

Once approved, we will offer:

• A replacement, or

• A full refund, including shipping (where required by law)

---

Change of Mind (Optional Policy)

We offer exchanges or store credit only for change of mind.

To be eligible:

• Request must be made within 14 days of delivery

• Item must be unused, unworn, and in original packaging

• Tags must still be attached

Please note:

• Return shipping is at the customer’s expense

• Original shipping costs are non-refundable

• We do not offer refunds for change of mind

---

Hygiene & Activewear Policy

Due to hygiene reasons, we do not accept returns on:

• Worn gym clothing

• Items with signs of use (sweat, odour, marks, washing)

We reserve the right to refuse returns that do not meet these conditions.

---

Exchanges

We offer exchanges for:

• Size changes

• Different styles (subject to availability)

To process an exchange:

1. Contact our team to request approval

2. Return the item in original condition

3. Once received, we will ship your replacement

---

Processing Times

• Returns are processed within 3–7 business days after receiving the item

• Refunds are issued back to your original payment method

---

Non-Returnable Items

The following cannot be returned unless faulty:

• Sale or clearance items

• Gift cards

---

Important Notes (ACCC Compliance)

• Our policy does not override your rights under Australian Consumer Law

• You are always entitled to a remedy if a product is faulty, not as described, or unfit for purpose

• We do not require original packaging for faulty returns (as per ACCC guidelines), but it is preferred

---

How to Start a Return

Please contact us:

• Email: shop@wickedlyactive.com

Include your order number and reason for return, and our team will guide you through the process.

---

Return Address

P.O. Box 862
North Lakes QLD 4509
Australia